PN
Paveshani N

1 reviews | Active since Jan 2013

16 Jul 2020, 18:32

Time ****** - Flexi Club - Clubleisure - First Resorts

I have over the past few years sent in several complaints regarding the resorts, attitudes of staff, increases, etc. Complaints are never address adequately, neither does the resort apologize.

Over the past 2 years it's been a tussle between flexi club and myself to the point where I refused to pay my high levies because of standards, etc.

I sent communication once again at the end of May requesting the status of my cancelation. Today a loan declined because flexi club decided to blacklist me without any communication. This was done during the lockdown when everyone is facing a crises.

Now I'm requested to pay 12040 and letter will be issued to the credit bureau to uplift or remove.

All this mayhem from a company that didn't act on time to service my needs. Yes i am ready to throw away a 60k investment that I've had for nearly 20yrs.... Since 2019 I refused to pay but eventually paid in July 2019 for the membership to be canceled. This wasn't done by them.

Disappointed by a thieving company. Timeshare ******

0
Replies (1)
Flexi Club
Flexi Club's reply17 Jul 2020, 11:59
Official
Dear Ms Naidoo

I am glad to confirm that we have contacted and assisted you with your query. 

We thank you for your co-operation and understanding as well and look forward to assisting you with many more magical experiences with us.

Kind Regards
Reshma
Customer Care Team