****s ******** Pensioners!!! Atrocious ********ity!!!

I’m writing this on behalf of my Mother who has been battling with what I would term ***** from Flexi Club.

In 2019 my Mother cancelled her membership and sent through an email to that effect. This is after she had spoken to someone telephonically who then advised her to write a letter to cancel, at the time she was even told that she could use the balance of her points for a holiday even after cancellation.

Indeed in June 2019 she cancelled via email. They indeed stopped debiting her account. Now all of a sudden this year, they come demanding that she owes money, how so when they themselves stopped deducting in 2019.

The nerve of Reshmi Ramlall to send an email on 19 May 2021 stating that they have tried to call her for a payment arrangement, why would she have a payment arrangement when she cancelled and didn’t owe in 2019? I responded again on her behalf to advise that she will do no such thing because she cancelled.

Now my Mother has been inconvenienced by Flexi Club because they have blacklisted her and this is affecting her day to day living! Can this mess be sorted out, what type of contract binds someone for life?

Can this be sorted ASAP, cancell the account as you were supposed to have done in 2019 and send her a letter to that effect so she can clear her name at the credit bureau My mother’s Acc No is 427726