1 reviews | Active since Jan 2017
Terrible client service
<p>No service- hold on for 20 minutes. reseption doesnt want to help, wanted her to give a holiday planner a message to call me back. </p> <p> </p> <p> </p>
Dear Mr Heymans
We acknowledge receipt of your complaint of even date, and would like to respond as follows,
We pride ourselves on delivering a professional service to our members and do apologise. We firstly wish to thank you for bringing the matter to our attention as through the valued input from our members that we are able to improve our service.
We confirm that we have contacted you and was able to secure a reservation for you and a second one is on the cards.
We trust that through the above efforts we can regain your confidence in Flexi Holiday Club and you can enjoy a long and fruitful relationship with the Club.
Dear Mr Heymans
We acknowledge receipt of your complaint of even date, and would like to respond as follows,
We pride ourselves on delivering a professional service to our members and do apologise. We firstly wish to thank you for bringing the matter to our attention as through the valued input from our members that we are able to improve our service.
We confirm that we have contacted you and was able to secure a reservation for you and a second one is on the cards.
We trust that through the above efforts we can regain your confidence in Flexi Holiday Club and you can enjoy a long and fruitful relationship with the Club.