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ultimatebrandow U

1 reviews | Active since Nov 2016

22 Nov 2017, 13:53

Speed is not of the essence

I have given Flexiclub notice that I am cancelling my contract with them. It is one of those never ending ones. I send an email to them about 3 weeks ago in answer to their email that I cannot cancel telling them that they are totally ******* in their contracts and dealings with me. Dead silence has now prevailed - I left telephone messages, I have send 2 follow emails. Dead silence. As far as I am concerned I have cancelled - I just need a confirmation...............I have yet to encounter a business with such lackluster client service . One cannot complain when there is none....................................

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Replies (3)
Flexi Club
Flexi Club's reply22 Nov 2017, 15:22
Official

Dear Mr Brandow

Thank you for bringing your concerns to our attention . We confirm that we have made contact with you and that we will revert back to you as soon as the matter has been resolved .

Kind Regards

The Flexi Club Team

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ultimatebrandow U's update22 Nov 2017, 16:52
Reviewer Update
Again the same problem seems to still be there " As soon as the matter is resolved" is not an answer Why can these guys not just give you firm dates and times . The original email canceling the contract was sent to Flexiclub on the 27th of September 2017 and we are now nearly 2 months later . But I will wait patiently until the end of this month after which followup reviews will be posted. Please note :These writings are from frustration about a company that is in the service industry whilst having no clue what real client commitments are all about ...............Flexiclub ...you have a chance to proof your stars and change a clients frustration into something big.....or take on a fight you will not win..............................
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ultimatebrandow U's update14 Mar 2024, 11:15
Reviewer Update
Just for the record. I did successfully cancel with no recourse to me. Which is how it should have been in the first instance......