CH
Calvin H
1 reviews | Active since Jun 2015
08 Nov 2015, 14:46
*******
Ive been trying to cancel my flexi club account for a few years now and i keep on getting the same response, i have to pay up all fees before i can cancel even though im paying for sumthing that im not using. If this is suppose to be a loan for points then why cant they just take the points back. This is the second time im on hello peter and ive been seeing the same thing with the replies from flexi club AND NO IM NOT SATISFIED WITH THE OUTCOME, all payments made to flexiclub from my account needs to be reimbursed back to me. AND NO I DONT WANT FREE HOLIDAYS. Flexi club is a ******* and they need to be delt with in a court.
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Flexi Club's replyOfficial
09 Nov 2015, 16:15Hello Calvin.henry,
We acknowledge receipt of your complaint and would like to respond as follows:
We pride ourselves on delivering a professional service to our members and do apologise. We firstly wish to thank you for bringing the matter to our attention as through the valued input from our members that we are able to improve our service. If we have not delivered to your expectations, please afford us the opportunity to rectify the matter.
As per our telephonic conversation this afternoon , we look forward to the email correspondence from you so that we can assist you further.
Regards
Customer Care Team
We acknowledge receipt of your complaint and would like to respond as follows:
We pride ourselves on delivering a professional service to our members and do apologise. We firstly wish to thank you for bringing the matter to our attention as through the valued input from our members that we are able to improve our service. If we have not delivered to your expectations, please afford us the opportunity to rectify the matter.
As per our telephonic conversation this afternoon , we look forward to the email correspondence from you so that we can assist you further.
Regards
Customer Care Team
Flexi Club's reply09 Nov 2015, 16:15
Official
Hello Calvin.henry,
We acknowledge receipt of your complaint and would like to respond as follows:
We pride ourselves on delivering a professional service to our members and do apologise. We firstly wish to thank you for bringing the matter to our attention as through the valued input from our members that we are able to improve our service. If we have not delivered to your expectations, please afford us the opportunity to rectify the matter.
As per our telephonic conversation this afternoon , we look forward to the email correspondence from you so that we can assist you further.
Regards
Customer Care Team
We acknowledge receipt of your complaint and would like to respond as follows:
We pride ourselves on delivering a professional service to our members and do apologise. We firstly wish to thank you for bringing the matter to our attention as through the valued input from our members that we are able to improve our service. If we have not delivered to your expectations, please afford us the opportunity to rectify the matter.
As per our telephonic conversation this afternoon , we look forward to the email correspondence from you so that we can assist you further.
Regards
Customer Care Team