Reversal of debit order of R15317.70 and close down account ***

Account ***9. Faith Mary Douglas timeshare levies R1531.70. I have tried to talk to the call centre I have sent four emails to Tony Ridl and they have all been returned as address unknown. I have used all of the emails registered to his name on the website. The call centre Rosemary has just fobbed me off saying there is not record of any cancelations. My sister Faith is 81 years old and in a frail care centre. She told me that she had sold her time shares in early 2019 and the records of Flexi time share show that she has not used her time share since early 2019. Her account was recently debited with R15317.70 for levies. I reversed the stop order hoping that some one from Flextime share would phone and ask why. You guys just reversed it back. Unfortunately I have taken over my sister's administration and finances because she is unable to do so. The records that I have access to do not have anything on Flexitime contract or selling of the time share. Please can some one go into Faith's records and get a paper trail of what happened in early 2019. My sister unfortunately cannot remember who she sold the time share to and what the paper work was with Flexitime Share. I cannot believe that I would have sanction the debit orders for 2029, 2021 and now 2022. and believe that I would have sanctioned the debit order last year without a query. I want this debit order to be reversed and some customer service person to contact me so I can under stand what is going on. Faith's email address *** no longer exists and my cell number is now used ***. She is unable too operate her own cell phone. I ask again please can someone help me to reverse this debit order and give me the status quo on this account. Regards Lynne Addison ***. ***