Resort in terrible condition

We had booked at Getlane Lodge from 10 Nov to 13 Nov 2017, we got to the resort on Friday and resort units are in such terrible condition, this had lead us to checking out on 12th Nov due to hygiene purposes and having small kids exposed to these conditions. We had 2 unit (28 & 29) and both were in bad condition, the bathrooms and toilets were constantly blocked and we had to ask maintenance to have a look at this 3 times, this also left the units smelling really bad.

You also have to pay for aircon in the units should you want to use it...Is Flexi Club aware of this??? how can you allow guests who have already paid a fortune to stay at the resort still pay for aircon...there is also no phone signal in the resort, and you need to pay for Wi-fi, we live in 2017, really guys!!!!...surely if your resort has no signal, you need to provide the wi-fi.

I have called Flexiclub yesterday and today to speak to someone about this and no one has called me back, i spoke to Sharon from your customer care centre and she did mention that someone will call me back, but no one has bothered.

We have paid a lot of money to stay at the resort and this kind of condition and service is just not acceptable.

The resort units are worn out, old and dirty, the curtains are filthy and the carpets have stains.

i want feedback regarding this matter!!!

If suitable feedback is not received, i will be logging a complaint with the 'Consumer Protection Act', as this is ****************.