Promise and Lies
Please be careful before signing on with this club. They make promises that they cant keep. TERRIBLE SERVICE. They cancel memberships with out consulting their clients.
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Replies (3)0
Replies (3)
Flexi Club's replyOfficial
25 Nov 2020, 11:38Dear Mergan
Thank you for bringing your concerns to our attention.
Upon further investigation, your Flexi Access membership was cancelled as you upgraded to Flexi Holiday Club in November 2019. Flexi Access is a fixed term 60 months duration membership - where the 60 months runs in succession. Unfortunately we cannot resume the 60 months once it has been disrupted.
We have advised you via email as well.
Remain safe and regards
Reshma
Customer Care Team
Thank you for bringing your concerns to our attention.
Upon further investigation, your Flexi Access membership was cancelled as you upgraded to Flexi Holiday Club in November 2019. Flexi Access is a fixed term 60 months duration membership - where the 60 months runs in succession. Unfortunately we cannot resume the 60 months once it has been disrupted.
We have advised you via email as well.
Remain safe and regards
Reshma
Customer Care Team
Flexi Club's reply25 Nov 2020, 11:38
Official
Dear Mergan
Thank you for bringing your concerns to our attention.
Upon further investigation, your Flexi Access membership was cancelled as you upgraded to Flexi Holiday Club in November 2019. Flexi Access is a fixed term 60 months duration membership - where the 60 months runs in succession. Unfortunately we cannot resume the 60 months once it has been disrupted.
We have advised you via email as well.
Remain safe and regards
Reshma
Customer Care Team
Thank you for bringing your concerns to our attention.
Upon further investigation, your Flexi Access membership was cancelled as you upgraded to Flexi Holiday Club in November 2019. Flexi Access is a fixed term 60 months duration membership - where the 60 months runs in succession. Unfortunately we cannot resume the 60 months once it has been disrupted.
We have advised you via email as well.
Remain safe and regards
Reshma
Customer Care Team
's updateReviewer Update
03 Dec 2020, 03:15Hi.
At least this should have been communicated to the customer.
So much for customer service ????
At least this should have been communicated to the customer.
So much for customer service ????
's update03 Dec 2020, 03:15
Reviewer Update
Hi.
At least this should have been communicated to the customer.
So much for customer service ????
At least this should have been communicated to the customer.
So much for customer service ????
Flexi Club's replyOfficial
03 Dec 2020, 08:35Dear Mergan
Thank you for your response.
Rest assure that we we value our members and aim to supercede their customer service expectations and are sorry for your experience.
We did not, as I am sure neither did you, anticipate that you would cancel the upgraded Flexi Holiday Club contract.
We will be more than happy to contact you and assist with a new package to continue to enjoy amazing holidays.
Regards
Reshma
Customer Care Team
Thank you for your response.
Rest assure that we we value our members and aim to supercede their customer service expectations and are sorry for your experience.
We did not, as I am sure neither did you, anticipate that you would cancel the upgraded Flexi Holiday Club contract.
We will be more than happy to contact you and assist with a new package to continue to enjoy amazing holidays.
Regards
Reshma
Customer Care Team
Flexi Club's reply03 Dec 2020, 08:35
Official
Dear Mergan
Thank you for your response.
Rest assure that we we value our members and aim to supercede their customer service expectations and are sorry for your experience.
We did not, as I am sure neither did you, anticipate that you would cancel the upgraded Flexi Holiday Club contract.
We will be more than happy to contact you and assist with a new package to continue to enjoy amazing holidays.
Regards
Reshma
Customer Care Team
Thank you for your response.
Rest assure that we we value our members and aim to supercede their customer service expectations and are sorry for your experience.
We did not, as I am sure neither did you, anticipate that you would cancel the upgraded Flexi Holiday Club contract.
We will be more than happy to contact you and assist with a new package to continue to enjoy amazing holidays.
Regards
Reshma
Customer Care Team