Poor standards

We booked at Knysna Chalets with Flexiclub for a wedding we had to attend. We booked 2 chalets first night we went out to the wedding and only took one of the chalets keys with remote. Coming back from the wedding the gate was closed but the remote was not working. Luckily my son could climb over the gate to collect the other units key. I reported it to reception but they didn't have anybody to fix it. Not a big problem we have 2. This evening at 6 a lady knocked at our chalet she had to climb over the gate and came to borrow our remote as their remote also didn't work. After a wet day out I wanted to take a warm bath. No hot water. I contact the emergency number and the 2nd time its answered and the lady informs I had to let her know earlier the day as it is Sunday at nobody could help me now, but she will give me another units key and I can take a bath there. Maybe if it only cost R5 to stay here it will be acceptable but doesn't. It's a waist of money to stay here and I fully believe that flexiclub should have better standards for holiday places available. It seems that there is to many shares sold in respect to availability now they try to make up with sub standard resorts.<br>