Poor Service, Breach of contract, Bad Customer Service

I`m writing with utmost disappointed by the service that I have received from Flexi Club (Leisure Life). My Contract number Member number is: 928220. I joined this club after my visit to Durban in 2016. I have been consistent in paying but have I received a return of service? NOPE!! Firstly I struggled with registration online to do bookings. Secondly, I have phone a number of times for assistance with no help. I went to Durban again not once but 3 times for assistance every-time the "Manager" a Zim citizen has had countless promises from a week long free holiday locally, to a free trip to Thailand to calling me with booking arrangements. Recently I called Leisure life eventually a lady assisted me with registration and promised that my free trip to Thailand has been sorted. I decided to record her. Believe me its been 3 months after that conversation. No one has called me. All that I need now is my refunds thats it. One thing they do not miss is debiting my accounts.

MP Madida ********** **********