AR
Alison R
1 reviews | Active since Jul 2013
04 Jan 2024, 19:09
OVERCHARGED FOR LEVY
Absolutely disgusting service from Flexiclub with regards to a levy query. I have sent a number of queries asking how they arrived at my levy amount and they cannot answer my question - just keep on saying it is up to date. I believe I have been "**********" and am sure many others have also been . taken for a ride. I have been overcharged and they do not want to admit it. "We are currently working on our detailed analysis" "Last email received on 12 December 2023
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Replies (3)
Flexi Club's replyOfficial
08 Jan 2024, 09:27Hi, Alison. I understand your frustration, and I'm here to make things right. 🙂 I'm Ryan Firmstone, the Brand Manager, and I assure you that your complaint will be handled with care. 🤝 Let's discuss it further on WhatsApp at ***.
Flexi Club's reply08 Jan 2024, 09:27
Official
Hi, Alison. I understand your frustration, and I'm here to make things right. 🙂 I'm Ryan Firmstone, the Brand Manager, and I assure you that your complaint will be handled with care. 🤝 Let's discuss it further on WhatsApp at ***.
Flexi Club's replyOfficial
09 Jan 2024, 15:49 Good day, Alison. Your query has been resolved successfully and we have upheld our commitment to excellence. We're honoured to have you among our 100,000 satisfied members. ✨
Flexi Club's reply09 Jan 2024, 15:49
Official
Good day, Alison. Your query has been resolved successfully and we have upheld our commitment to excellence. We're honoured to have you among our 100,000 satisfied members. ✨
Flexi Club's replyOfficial
25 Jun 2024, 15:25Good day,Alison. Your query has been resolved successfully and we have upheld our commitment to excellence. We're honoured to have you among our 100,000 satisfied members. ✨
Flexi Club's reply25 Jun 2024, 15:25
Official
Good day,Alison. Your query has been resolved successfully and we have upheld our commitment to excellence. We're honoured to have you among our 100,000 satisfied members. ✨