DB
Dillon B

1 reviews | Active since Nov 2015

30 Nov 2015, 13:41

Over Charged for No Benefits

Good day<br> <br> About 6 months ago I was sweet talked into joining Flexi Club, (I was promised one of 3 free prizes). When I stated which prize I wanted I was then told i'll have to pay for it, the guy who did the presentation gave me his contact number in case I needed any assistance, guess what? he seems to have disappeared off the face of the planet. Fast Forward 6 Months and i've been paying it as required of me and it has become unaffordable. I've paid now for 6 months and still I cannot use the benefits which made it so enticing. I've read their policy on cancellation of membership which and they require a full payment of the outstanding contract, why would I want to pay for something that I'm not going to use? That's ridiculous and makes no sense at all. I know I would have to put through a Cancellation letter in January which I'll gladly do. <br> <br> I just want this membership cancelled... it is of no benefit.

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Replies (1)
Flexi Club
Flexi Club's reply02 Dec 2015, 09:22
Official
Hello dlbccc1720,

Thank you for bringing your enquiry to our attention.

As per our telephonic conversation today, we are pleased to have been able to assist withyour enquiry as we pride ourselves in service excellence.

We trust the outcome meets your satisfaction.

Warm Regards

Customer Care Team