Not accepting my cancellation!!!!!

<p>I am disgusted at flexi club. I and my partner joined in June 2016 however our membership was only activated in 2017. Our circumstances changed and I wrote to them in early January to cancel but they refused. I am in the process of cancelling again but I first have to pay in over R20 000 for a member that has just started and points i have never used at yet. They are now only willing to look at my application once they receive myself and my partners banking details when I told them all payments/ debit orders is set on my partners bank account not mine. But they only willing to look at our application to cancel once they have my bank statements too, with no guarantee of that the membership will be cancelled. I have been going back and forth to try to cancel a service which myself and my partner has not used! Plus our deposit won’t be given back. This is such a waste of time and so *********! I would not recommend this company to anyone. </p> <p> </p> <p>A very unhappy customer</p>