No transparency - ZERO customer service

The most ***********, pathetic, self-indulged customer service ethos I have ever experienced. They don't return phone calls as promised, don't respond to emails and when they do, they tell you stories that are blatant lies thinking that you will buy into them. I tried daily for 6 weeks to book accommodation at the Beacon Isle for week 51 and 52 of 2021. Every time I called I was told a totally different story, ranging from not listed yet, not available yet, too early to call or don't have. When I finally pushed for an answer - I was told that it was sold. Yet when asked for when it was posted and when it was sold, they tell me that their system does not track such detail. This is the 2nd year in a row that this has happened to me. I pay R18 000 a year for disrespectful service and no fair system of trying to make a booking for timeshare.