No response to request for recorded conversations

<p>In March/April of this year I traded in my Flexi club Perpetuity Membership for a Flexi Club 7 Year Fixed Term Membership. I believe I was told that should I take up this offer, I will have not additional fees to pay for the remainder of the year and that my billing cycle will be from April to April.</p> <p> </p> <p>On the 1st of September I got an member account for fees due in October. I immediately sent an email to ********** I received an automated response "Re: [##Issue ********** ##] : FW: Membership Account 073932". I rep**** to that email saying that I want to listen to all the conversations, not just the last one.</p> <p> </p> <p>On the 7th of September I again responsed to the email requesting feedback. No response.</p> <p> </p> <p>I phoned customer service last week Monday morning at 09:00 and was told to phone ********** and speak to Gulam. I spoke to a lady who promised to arrange for the tapes.</p> <p> </p> <p>By Friday I still haven't had feedback.</p> <p> </p> <p>I tweeted @flexiclub to ask for feedback and still nothing.</p> <p> </p> <p>I don't believe they care much about my concerns and the fact that they can't make the recordings available after more than 2 weeks makes me think there is an issue.</p> <p> </p> <p> </p> <p> </p> <p> </p>