no response, to queries

we have been with flexi club for about 28 years, we have never had a problem. in December 2014 we stayed at Brooke Hill PE for a week, we were invited by Mr Hardy to come and chat and he told us he could offer us an upgrade which sounded great. he also showed us that we had 40,000.00 points just lying there. so for this amazing upgrade we need to pay R24000.00 up front, he could sell our points if we were not using them etc. we also agreed to take a bond of R2500.00 approx a month in case he could not sell our points, we agreed to all of this. since then we have tried to go to Bakubung for a weekend, could not get in did not have ENOUGH POINTS. we tried to get hold of Nigel by phone, fax and email and he would not take our calls. we asked for head office email to ask someone to help us, no reply from them either. we have tried to used our points to book for two weeks at Brookes Hill PE for Dec 2015 , no dice, not enough points. what I want to know is where are our points, our R24000.00 and how do we get someone to help us with our problem. I don't think its asking to much for someone to respond to us, if it carried on like this we have NOWHERE TO GO IN DEC 2015. PLEASE HELP ME.