No help whatsoever

I am e-mailed Reshmi R on the 15th of March requesting a name change on the confirmed reservation and she has not done that to date. I e-mailed her yesterday still no response. I called in today a lady by the name of Rene answered i requested to have a name change done, she says she has no e-mail address. That is nonsense she is of no help and is also rude. we are paying members we should be treated with respect and have to be assisted. Pooven is the best