Money Deducted Wrongfully and NOT Paid Back

Item: Flexi Club
Rating: 1
Author: Angelique S

I have an issue where I paid off the contract money, but Flexi Club still deducted 3 debit orders afterwards. When they realized the problem, they moved the R7707.27 to my Holiday Savings instead of paying it back into my account.

I have phoned numerous times to sort this out, but am told to mail *** and *** which I do. But I only get issued a new issue number every time but my issue doesn't get resolved.

I'm just asking for my money back that you wrongfully took from my account.

The Issue Numbers I have from mailing: ***, *** & ***.

Helpful (0)

Replies (3)

Flexi Club's replyOfficial

13 May 2021, 13:34

Dear Angelique

I have been in touch with Mr Smit and am assisting.

Regards
Reshma
Customer Care Team

Flexi Club's reply13 May 2021, 13:34

Official

Dear Angelique

I have been in touch with Mr Smit and am assisting.

Regards
Reshma
Customer Care Team

Flexi Club's replyOfficial

18 May 2021, 09:11

Dear Angelique

Thank you, I received Mr Smits email and will process it.

Regards
Reshma
Customer Care Team

Flexi Club's reply18 May 2021, 09:11

Official

Dear Angelique

Thank you, I received Mr Smits email and will process it.

Regards
Reshma
Customer Care Team

Angelique S's updateReviewer Update

11 Jun 2021, 08:26

Nolita has phoned my husband a few weeks ago and said she is working on it. We still haven't received our money back.

Also, the extra points purchased with this contract still hasn't been allocated to our profile.

Please can someone pay attention to this.

Angelique S's update11 Jun 2021, 08:26

Reviewer Update