Membership Cancellation battle

We were members for more than 20 years. Last year we had to cancel our membership due to our salaries were that cut due to covit. We contacted them and were advised by Samantha Lambert that we need to submit a cancellation letter before end of July 2020 and we did. We didn't hear anything from them and they kept on deducting monthly payments from my bank account. I tried numerous times to contact them with out luck we send a mail to "we can help" received a reference number ## issue ***## up to know nobody came back to use with regards the cancellation. We stopped their payments at the bank. At last some someone contacted us stating that our account is in the arrears. We explained to the lady that we have requested to cancel our membership ship and no one came back to us. She forward our complaint to the Distribution Group ECMS. No response only mails that our account is in the arrears. We had 25000 points that we already paid for before our request for cancellation. We wanted to use the point and were inform that it is blocked because our account is in arrears. Points that we already paid for!!! If it is not sorted in the next week I will get legal advice. Stay away from Flexi Club