Losing everything due to Retrenchment

After speaking to one of Flexiclub consultants on Monday 5th October 2015 with regards to my retrenchment, who was told that my contract with Flexi Access will be cancelled and all the points, savings and bookings will be forfeited. I'm shocked because until now I have not used any of my points etc, only my two free holidays that I got when signing the contract. My biggest concern is my available points of 6374, my savings of R1960.78 as well as the holiday I have booked for this coming December 2015 at Riviera Suite in Seapoint and also one free holiday that I have not used. Money that I have paid via debit orders since 2013 that I have not used. The consultant called me back on Monday 05/10/2015 saying that her Manager named Margret said that I must send all my retrenchment documents as well as my concerns and they will see how they can help me. I did however sent via email my concerns and also all requested documents to Flexi Club on Monday evening 5/10/2015 and until now I'm getting emails from Flexi club saying they have not received any of my documents which i sent about 7 times. Got a call from them saying I have to CANCEL if i can't pay and will lose all my points etc..