LEISURE CLUB/ FLEXI HOLDIDAY CLUB DISRESPECTFUL AND POOR SERVICE

FLEXI CLUB My late father was a member of this scheme. As he passed away late 2019, we wish to cancel the membership. We have now wend SEVERAL emails to the email addresses on Club Leisure/ Flexi Club websites. To date: 1. They are aware of the passing of my father, as they have soft closed the account already since the beginning of 2019 2. We only received a message stating "Thank you for your enquiry. Please be advised that we will respond to your request shortly.", but no-one ever reverts back. 3. They keep on deducting the monthly fee from the bank account of a deceased person, despite them being informed that he is deceased (with proof). 4. I find the fact that they do not respond to emails send to them highly unprofessional and disrespectful.

Poor service - but quick to keep on deducting monthly fee.

A. Viviers