HN
Hekkie N
1 reviews | Active since Aug 2016
11 Mar 2019, 11:16
Incorrect statement of my points
Incorrect allocation of my points. I send a email on 5th Febr disputing the statement that they send me. I was phoned and promised that they would solve this issue. After repeating emails from my side, I have had no response. The client care is pathetic!
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Replies (2)HN
Hekkie N's updateReviewer Update
12 Mar 2019, 10:19Only after I reported this matter on Helo Peter, my complaint was attended to.
Faith Joyce from First Group contacted us and in a very professional and efficient manner she resolved our complaint. I must commend this lady. Unfortunately this does not change our attitude towards Flexiclub as a whole. I have had several complaints and disputes in the past which was not resolved. However we want to thank Faith, for going out of her way to resolve this huge matter. After disputing the fact that according to Flexiclub, we only had 855 points, this lady resolved the complaints dating back to 2016 and we were allocated our rightful points of 9013.
HN
Hekkie N's update12 Mar 2019, 10:19
Reviewer Update
Only after I reported this matter on Helo Peter, my complaint was attended to.
Faith Joyce from First Group contacted us and in a very professional and efficient manner she resolved our complaint. I must commend this lady. Unfortunately this does not change our attitude towards Flexiclub as a whole. I have had several complaints and disputes in the past which was not resolved. However we want to thank Faith, for going out of her way to resolve this huge matter. After disputing the fact that according to Flexiclub, we only had 855 points, this lady resolved the complaints dating back to 2016 and we were allocated our rightful points of 9013.
Flexi Club's replyOfficial
12 Mar 2019, 12:25 Dear Thank you for bringing you concerns to our attention. We apologize for the delay in correcting your points account. We are delighted to confirm that this has now been rectified. We look forward to planning your next holiday with the Flexi Club. Kind Regards The Flexi Club Team
Flexi Club's reply12 Mar 2019, 12:25
Official
Dear Thank you for bringing you concerns to our attention. We apologize for the delay in correcting your points account. We are delighted to confirm that this has now been rectified. We look forward to planning your next holiday with the Flexi Club. Kind Regards The Flexi Club Team