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Muitwa M

1 reviews | Active since May 2016

17 Jul 2018, 11:14

Incorrect information provided for me to join Flexi club

I joined flexi club at the end of March 2018 in Durban. I paid the deposit (+- R1500 ) on the same day and later paid the registration fee in April 2018 and May 2018 (+-R3500). On the day I joined, I was told that I can start making bookings as soon as my deposit and registration is paid. After paying both fees, I tried to make a booking and only then was I told that I can only start making a booking in January 2019. I was also informed that I still need to pay monthly fees and annual fees for the rest of the year even though I can only start enjoying the benefit next year. This was never explained to me when I joined. I called to cancel everything and I was told that I cannot get any of my money back.

I want a full refund as all of this was never explained to me. Why would I pay so much money and continue paying more money for something I can’t even use for a whole year!

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Replies (1)
Flexi Club
Flexi Club's reply19 Jul 2018, 08:14
Official

Dear Ms Mutheiwana

Thank you for bringing your concerns to our attention. We are delighted to confirm that we have made contact with you and resolved your query. We pride ourselves in superior customer service an always strive to improve our service towards our customers. Thank you for affording us the opportunity to resolve your query and trust that the above is in order .

Kind Regards.

The Flexi Club Team