Incorrect Information

During our holidays, we where invited by the sales person of Flexi Club to come see them. As we previously wanted to cancel our membership with them, we went to see him. He then informed us that we can now cancel this contract within 7 years. All we had to do is purchase the minimum of shares to add to our current points, and all the points will then be converted into a Elite membership. We bought the new points. We completed a debit order form for the payment of the yearly fees, and off we went. He ****. We did not have to buy extra points in order for us to cancel. We could just cancel according to Monica. We now have 2 membership numbers but Monica would correct this and call us back. We are still waiting. Also on the new membership they did not start with the Debit order deduction, but she will get back to us. Then I spoke to Deshane. She would also get back. We are still waiting. The I get a call from there accounts department, but according to him we did not complete a debit order form, but he doesn't have the form We will check. Now we can't book on our old number, and our new membership is in arrears due to them not processing a debit order as they were instructed.