MN
Marthinus N

1 reviews | Active since Mar 2015

16 Sept 2019, 00:55

Incompetant Flexi-Club

I just want to say how absolutely pathetic the account management at Flexi-club is. I don't believe they communicate with each other, as I had to explain the same situation several times to several people and still they did not get it right. I agree NOT TO declare a contract void in which they use some-one else ID number and name. I also agreed to pay the outstanding amount NOT BY A DEBIT order, but as a once of payment within 11 months. I would do that rather than to declare the contract void. Flexi-club (or is it Club Leisure), just keep on trying to get the payment through debit orders and they keep on charging me interest. Well, I have just paid what they asked, but I will as sure as hell not let them get away with it. I will contact my lawyer and I will lay a charge for the interest and penalties at the small claims court. I tried to make bookings about 10 minutes ago just to find that my account is closed???

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Replies (2)
Flexi Club
Flexi Club's reply16 Sept 2019, 12:22
Official
Hello Marthinus Thank you for bringing your concerns to our attention, we are sorry for your experience.Please can you reply with your member number and contact number so that we can assist you. RegardsReshmaCustomer Care Team
Flexi Club
Flexi Club's reply16 Sept 2019, 14:03
Official
Hi Marthinus Thank you for taking our call, it was a pleasure assisting you.Thank you as well for being such a  loyal and long standing member of the Club.We wish you many happy holidays with us going forward. RegardsReshmaCustomer Care Team