HORRIBLE

<p>We went to Durban on a trip we won 13 July 2017 and people for the Flexi Club approched us and told us all about this holiday thing so it really sounded good and we signed up and paid our signing up fee. Well well well how stupid could we be coz all to find out when a lady called me 17 July 2017 to confirm my address i asked a bit more about this as when i spoke to people about this they have asked me questions i couldnt ask so i asked this lady and started to realise they did not explain it to us correct as we will still have to pay a fee for our accomodation and when we signed up we were told we don't pay anything our points pay for it. Well then on the 20 July i called back after speaking to hubby about it to cancel i got told to send a email which i then did the following day i still didnt hear anything from them so i called again the lady who helped me then was quite rude when i asked her why no one has called me so she told me someone will call me in 72hrs so i told her but it didnt say so in the cancellation email. She then told me well she telling me now. So i left it to be 72hrs and then on Monday 24 July i called again as asked them why now one has contacted me as 72hrs is up so they told me someone will contact me. I then told them this is not on that i have to keep on calling to ask what is going on and when i will receive my refund and they just keep telling me someone will call me well i then told them i will give them until Friday 28 July 2017 to refund me and guess what once again i had to call. And the same story someone will call me back. I have told them i will never ever think of their company again in the future as it seems like just becoz i'm cancelling i'm getting treated ill, but they took the money very kwik no problem and was then so nice, but now it's like they just don't care. I think i gave them no more than enough time to contact me. I live in East London and i bet they not going to refund my airtime calling them all the time.</p>