GUEST NAME CHANGE FEE DUE TO ERROR FROM FLEXICLUB AS THEIR CONSULTANTS DID NOT ADHERE TO INSTRUCTIONS GIVEN

In December 2021 with my parents permission for many years I was able to make bookings with myself being a guest, however, the consultants from Flexiclub/Firstgroup issued the wrong booking confirmation with my father's details as the guest after they've been informed telephonically as well as email that I will be the guest and still charged a R150 fee for a guestname change after they have been informed otherwise. They still want the charge my father the guestname change fee even after i've cancelled the booking due to personal reasons which is not TCF nor ethical.