LV
Lize V

1 reviews | Active since Mar 2012

30 Sept 2021, 09:29

Flexiclub - worst points system ever

Over a year ago I wrote a review and nothing has changed, although I got a prompt call from Flexiclub to address issues, and was promised they are busy looking into all the issues and will sort it out. 1. Availability. This must be the points club with the fewest resorts available! How can you now only have TWO resorts each in the West Coast which is hugely popular, and the winelands??? No wonder one can never get a booking ANYWHERE decent if you don't book a year in advance 2. Impulse bookings. They want you to do impulse bookings etc, but NEVER EVER have aything available on short noitice, only at the resorts no one wants to go to. 3. Website. I was told they are fixing the website - which they encourage you to use - but this has not happened and it is a nightmare to use.

I was informed that Flexiclb lost their contractw with numerous resorts, but they wre busy getting new ones...... long, long time ago.... and it is just getting worse. Choices are limted and not at all what was promised when they took your money for this ****. They don't even allow you like some other ponts clubs, to exhange wth say for instance RCI or something. Wish I could sell this

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Replies (2)
Flexi Club
Flexi Club's reply12 Oct 2021, 11:26
Official
 Dear Lize,

Kindly note that I have tried to contact you however have been unable to reach you, and have sent you an email in order to assist you further.

Regards,
Creolin. 
LV
Lize V's update26 Oct 2021, 10:06
Reviewer Update
I have NOT received any missed calls from Flexiclub nor do I have any emails from you. The only emails I do have from Flexiclub are those marketing ones.