FLEXICLUB SERVICE

Flexiclub use to take emailed bookings or telephone bookings. They have moved to online booking which is fine for the younger generation. The lady I assist is 77 years old and does not know how to do the online bookings. She gets NO REPLY on her emailed booking (The way she use to make bookings) and when she phones she is told she has to pay a fee for telephone booking. After a few emails and phone calls, no one has bothered to get back to her. I find it disgracefully that Flexiclub does not get back to her! And even worse that they don't make a plan to assist the elderly with bookings! She has been a member of Flexiclub for 25 years now! Disgusting!