Flexiclub - Cancellation of Membership

I have been a member of Flexiclub for 6 years. On the 7th February an email was sent to *** - requesting cancellation of my membership. As far as I am concerned I meet all the requirements necessary for my membership to be cancelled. The following week a second mail was sent to the above address and I phoned the offices to double check that this was correct. To date I have not received a response to my mails, which I find unacceptable and discourteous in this electronic age where a simple one line response would suffice.and requires very little time to write. However when it comes to paying your Levy or any monies owing to them - one is bombarded with correspondence - so draw you own conclusion Flexiclub !!!!