KE
Khalid E
1 reviews | Active since Feb 2012
26 Oct 2020, 17:25
FlexiClub Are STalling *******
Since my mother is a pensioner, months ago she requested Her membership to be cancelled. since she cannot afford to keep it any longer. Wont these F**king ******* ignore my brothers email, phone calls and stalled out till October to draw next years installments. How ****ing SHREWED AND THIEVING CAN YOU BE??? its like a ****ing Death sentence. They dont refuse to cancel the account, they just blatantly ignore you and thats it. R10 000 they took from her account. she offically does not have a cent on her name..
hope you fiucking Flexiclub people can sleep easy for *****ing from people
TO ANYONE READING THIS>>> STAY AWAY FROM FLEXI CLUB <<<
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Replies (4)KE
Khalid E's updateReviewer Update
26 Oct 2020, 19:14Also, to Divesh Ramsuraj, When people Email in cancellation forms, BECAUSE THEY CANNOT AFFORD THE SERVICE ANYMORE, YOU DO NOT OFFER THEM CHEAPER PACKAGES!!!!!! THEN YOU GO SILENT AND IGNORE THEM!!!!! YOU DO WHAT YOU PAID TO DO BY YOUR CLIENTS. CANCEL MEANS CANCEL NOT "GIVE ME A SPEACIAL RATES DEAL" ...
KE
Khalid E's update26 Oct 2020, 19:14
Reviewer Update
Also, to Divesh Ramsuraj, When people Email in cancellation forms, BECAUSE THEY CANNOT AFFORD THE SERVICE ANYMORE, YOU DO NOT OFFER THEM CHEAPER PACKAGES!!!!!! THEN YOU GO SILENT AND IGNORE THEM!!!!! YOU DO WHAT YOU PAID TO DO BY YOUR CLIENTS. CANCEL MEANS CANCEL NOT "GIVE ME A SPEACIAL RATES DEAL" ...
Flexi Club's replyOfficial
28 Oct 2020, 07:48Dear KhalidThank you for bringing your concerns to our attention. We are happy to advise that we have made contact with you and the we are investigating your query.Kind Regards. Faith Customer Care Team
Flexi Club's reply28 Oct 2020, 07:48
Official
Dear KhalidThank you for bringing your concerns to our attention. We are happy to advise that we have made contact with you and the we are investigating your query.Kind Regards. Faith Customer Care Team
KE
Khalid E's updateReviewer Update
29 Oct 2020, 08:58Someone called me 2 days ago about this issue. They advised they will speak to their Directors about the issue and will email me a response. Im yet to receive this response. Guys, im not being unreasonable when i expect to be kept in the loop. i call just to tell me that they still waiting is all i need. this is like July August all over again. And if i leave this, you going to keep quiet and im never going to Get a response. May i please have an update?? cause the lady i spoke to, i failed to take her name and i failed to take down any direct contact details from her.
KE
Khalid E's update29 Oct 2020, 08:58
Reviewer Update
Someone called me 2 days ago about this issue. They advised they will speak to their Directors about the issue and will email me a response. Im yet to receive this response. Guys, im not being unreasonable when i expect to be kept in the loop. i call just to tell me that they still waiting is all i need. this is like July August all over again. And if i leave this, you going to keep quiet and im never going to Get a response. May i please have an update?? cause the lady i spoke to, i failed to take her name and i failed to take down any direct contact details from her.
KE
Khalid E's updateReviewer Update
02 Nov 2020, 16:03Another update: So i found out the lady that was speaking to the directors to cancel this membership's name is Faith. So today i called in again cause I received no such email and spoke to Reshma. She advised me Faith left the company Last week Friday. LOL how convenient but being the Person i am, i was respectful and calm on the phone and i Filled Reshma in on the history of this issue. She was so understanding and like the rest, agreed with me that the service offered to me was no good and advised while i spoke, she flagged the account for cancellation. No bare in mind, Dhivesh and Faith told me the same thing hey. Since my first time dealing with Reshma, I gave her my trust and told her its fine, if she said she sent the email, then i believe her and i ended the call. If you by now guessed i did not get this email everyone is telling me im going to get? then you guessed right. No email .... Again. I will leave this for the rest of the day. And Flexi-Club better pray that i get that email later today or when i wake up tomorrow, it should be in my inbox. After this, im going to be the rude F&&ker noone wants to speak to. I would have now lost complete respect for your Brand and all people representing this brand. When you offered this to my mom Years ago you guys were firing off emails Instantly. no cancelling account has Caused Dhivesh to Go ghost, Faith disappeared to wonderland and Reshma? lets see how this goes now
KE
Khalid E's update02 Nov 2020, 16:03
Reviewer Update
Another update: So i found out the lady that was speaking to the directors to cancel this membership's name is Faith. So today i called in again cause I received no such email and spoke to Reshma. She advised me Faith left the company Last week Friday. LOL how convenient but being the Person i am, i was respectful and calm on the phone and i Filled Reshma in on the history of this issue. She was so understanding and like the rest, agreed with me that the service offered to me was no good and advised while i spoke, she flagged the account for cancellation. No bare in mind, Dhivesh and Faith told me the same thing hey. Since my first time dealing with Reshma, I gave her my trust and told her its fine, if she said she sent the email, then i believe her and i ended the call. If you by now guessed i did not get this email everyone is telling me im going to get? then you guessed right. No email .... Again. I will leave this for the rest of the day. And Flexi-Club better pray that i get that email later today or when i wake up tomorrow, it should be in my inbox. After this, im going to be the rude F&&ker noone wants to speak to. I would have now lost complete respect for your Brand and all people representing this brand. When you offered this to my mom Years ago you guys were firing off emails Instantly. no cancelling account has Caused Dhivesh to Go ghost, Faith disappeared to wonderland and Reshma? lets see how this goes now