JK
Jan K

1 reviews | Active since Mar 2018

06 Mar 2018, 09:35

FLEXI HORRIBLE CLUB

I bought points last year and before I used it my circumstances changed as I am retiring and will not be able to afford the levy every year. I wrote a letter to Flexi Club in October 2017 explaining my situation to them and pleaded with them to consider cancelling the deal. To date I have had no response from them despite various calls and emails. They sweet talk you to get you to sign but you will get no service once yoy have signed. I also found that the salesman blatantly **** to me about the costs to maintain the account. Now I get accounts for large amounts with no explanation of what it is for. They simply ignore you. This company will just milk you AND DON'T EXPECT service! They are quick to get money from you and send frequent bills! BEWARE you will not get what you pay for. Jan Keyser

0
Replies (2)
Flexi Club
Flexi Club's reply07 Mar 2018, 09:42
Official

Dear Mr Keyser.

Thank you for bringing your concerns to our attention .We are delighted to confirm that we have made contact with you and that we are in the process of resolving your query.

Kind Regards

The Flexi Club Team

JK
Jan K's update07 Mar 2018, 14:12
Reviewer Update
I was contacted early this morning by Faith from Customer services and what a pleasant and refreshing change. The matter was resolved within a day. Faith changed my unpleasant relationship with Flexi Club into quite a memorable, nice experience. I have to retract my statement of "Flexi Horrible Club" to GOOD SERVICE. Thanks