PK
Pieter K
1 reviews | Active since Jun 2018
09 Oct 2019, 17:35
Flexi f****
A ********* company that won't allow cancelations when customers are fed up, that does not follow plain good bimusiness practice like keeping customers updated on new rules when the change them at will, that delivers on none of their promises of great holidays. That from the start disappoints. That has consutants that tend to lie, put phones down when they disagree with you, cannot hear out agitated customers. In short the most un professional holiday **** out there.
Helpful (0)
Replies (3)0
Replies (3)
Flexi Club's replyOfficial
11 Oct 2019, 09:46Dear Mr. Kriel Thank you for bringing your concerns to our attention and for taking my call today. Thank you for also affording me the opportunity to assist you. We are in the process of resolving your query and will revert back to you as soon as we have feedback. Kind RegardsFaith
Flexi Club's reply11 Oct 2019, 09:46
Official
Dear Mr. Kriel Thank you for bringing your concerns to our attention and for taking my call today. Thank you for also affording me the opportunity to assist you. We are in the process of resolving your query and will revert back to you as soon as we have feedback. Kind RegardsFaith
Flexi Club's replyOfficial
16 Oct 2019, 09:44Dear Mr. Kriel We are delighted to advise that we have been able to assist you with your concerns. We thank you for your patience in this regard and trust that the above is in order. Kind RegardsFaith
Flexi Club's reply16 Oct 2019, 09:44
Official
Dear Mr. Kriel We are delighted to advise that we have been able to assist you with your concerns. We thank you for your patience in this regard and trust that the above is in order. Kind RegardsFaith
PK
Pieter K's updateReviewer Update
16 Oct 2019, 10:57Ok then All's well that ends well, so after this specific post, a very helpful lady called Faith Joyce form the customer care department contacted me, and assisted me right to point of membership cancelled, if all employees of this company was this helpful and informed, I am a 100% sure that this journey may not have ended this abruptly.
I would not say that the service is a complete loss, however it was not a fit for me and my family from the start, it may well be a option that will work well for some other person and his / her family, just need to make the decision weighing up all pros and cons.
I would not say that the service is a complete loss, however it was not a fit for me and my family from the start, it may well be a option that will work well for some other person and his / her family, just need to make the decision weighing up all pros and cons.
PK
Pieter K's update16 Oct 2019, 10:57
Reviewer Update
Ok then All's well that ends well, so after this specific post, a very helpful lady called Faith Joyce form the customer care department contacted me, and assisted me right to point of membership cancelled, if all employees of this company was this helpful and informed, I am a 100% sure that this journey may not have ended this abruptly.
I would not say that the service is a complete loss, however it was not a fit for me and my family from the start, it may well be a option that will work well for some other person and his / her family, just need to make the decision weighing up all pros and cons.
I would not say that the service is a complete loss, however it was not a fit for me and my family from the start, it may well be a option that will work well for some other person and his / her family, just need to make the decision weighing up all pros and cons.