1 reviews | Active since Nov 2016
FLEXI CLUB......STAY AWAY!!! THEY OFFER WHAT THEY CANNOT DELIVER
Where do I even start....after signing up with this company they promised so much more than they delivered...the list is endless. Our consultant told us that we could actually use these points during school holidays....not true....we were told that after three years we could use our points for overseas accommodation....not true....so after 5 years and less than 5 breaks our contract was complete. During this time I was retrenched but lived up to our obligatory payments although the consumer act could easily have remedied that, I just did not have the energy to fight them. But enough is enough!!! After the worst service these people continued to harass me to try and get me to extend my contract which ended the end of AUGUST, surprise..........they deducted money until October after numerous calls. Frustrated and fed up I contacted my bank to stop and reverse my last debit order which ended up costing me more....LOW AND BEHOLD......they have me listed on ITC?????AS A BAD DEBTOR.....BUT STILL CALL ME TO RE JOIN THERE HOLIDAY CLUB!!! What planet are these people on...what kind of business do they run?? They have caused endless problems for me....and trying to get feedback is impossible...it would be easier to strike a rock and expect water to flow. I would like to be removed from ITC, I want to be compensated for my loss of time and money....I want companies to take ownership …..why are they allowed to do this...why are they allowed to change people's lives at a whim....a press of a button and everything changes for you. surely more is required. Why do they have all this power and why is the story one sided. Laws need to change to protect the consumer. We should be contacted before they make these stupid mistakes. I don't intend leaving it here....I never do!!
Our best wishes to you for the new year.
Our best wishes to you for the new year.
Imagine my surprise when initially I thought they were actually going to help. Firstly, I was told I was in arrears but no one called me as this is an automated process so you actually get listed without any human interaction...then told now I was not in arrears but in 2016 their was a debit order that did not go through but was corrected....then told that it looks like I am up to date with R100 difference but they would KINDLY write this off....HOW DARE YOU! You Raise your voice at me then try and justify your inadequacy! How dare you put me in a situation where it affects my business...and how dare you defend your actions with no respect to YOUR clients!!!
Lets not even go into the false advertising and what I actually bought into!!!
Do yourself a favour people.....do NOT do business with this company.
Instead of trying to resolve issues they first try and make you take the blame...they try and justify their actions.
Reshma....join the admin team, you DO NOT BELONG in customer services and I most certainly do not want to hear from you again.
When you are in services you need to love people...you need to want to help people...put yourself in their position...it's called empathy...do yourself a favour and look it up. Whatever happened to caring, to genuine interest....to going to extra mile....to honesty.. Have we really lost the plot here? Are human beings so insignificant that business comes before making sure your client is happy...making sure they will remember the positive experience you created for them.
I am both saddened and disillusioned....
Imagine my surprise when initially I thought they were actually going to help. Firstly, I was told I was in arrears but no one called me as this is an automated process so you actually get listed without any human interaction...then told now I was not in arrears but in 2016 their was a debit order that did not go through but was corrected....then told that it looks like I am up to date with R100 difference but they would KINDLY write this off....HOW DARE YOU! You Raise your voice at me then try and justify your inadequacy! How dare you put me in a situation where it affects my business...and how dare you defend your actions with no respect to YOUR clients!!!
Lets not even go into the false advertising and what I actually bought into!!!
Do yourself a favour people.....do NOT do business with this company.
Instead of trying to resolve issues they first try and make you take the blame...they try and justify their actions.
Reshma....join the admin team, you DO NOT BELONG in customer services and I most certainly do not want to hear from you again.
When you are in services you need to love people...you need to want to help people...put yourself in their position...it's called empathy...do yourself a favour and look it up. Whatever happened to caring, to genuine interest....to going to extra mile....to honesty.. Have we really lost the plot here? Are human beings so insignificant that business comes before making sure your client is happy...making sure they will remember the positive experience you created for them.
I am both saddened and disillusioned....