HM
Hennie M

1 reviews | Active since Jan 2014

28 Aug 2019, 10:46

Flexi Club's new opt out "solution" is no honest solution

Although we had some excellent and very enjoyable holidays with Flexi Club, over about 20 years, I must agree with the many people who have serious problems with Flexi Club. Flexi Club actually forced us to keep on increasing our points and of course with extra costs every time. Now we are sitting with about 20000 points per year, and the meaning of being a perpetuity member is only becoming clear to us now. It is apparently impossible to get rid of the Flexi Club shares without legal costs (check e.g. Trudie Broekmann attorneys) or by selling it yourself to someone else who must then carry on with the yearly payments. After death of the timeshare holder, their inheritors will be liable for the timeshare costs, whether the timeshare was specified in the will or not, and they must keep on paying the costs. Timeshare companies were reported because of this and eventually the law authorities in SA made a ruling telling them that they should give members the option to get out. Flexi Club came up with a solution, but is again trying to make money in the process. In my case, my only option according to them is to become an elite member, with the option of 7, 9, 12, 15 or 20 years membership, meaning the perpetuity scheme falls away immediately. The 7 years is the cheapest and will cost me R23000, payable within one year. Why is there no cheaper option such as 0, 1 or 3 years? Why is there no option such as to reduce my points and to become an elite member? My 20000 point per year is far more than the 12500 points required for elite membership. When asking this to the 3rd representative of Flexi Club who tried to sell the 7 year option to us, the only answer she could give was to explain in detail how the R23000 was determined. They also tried to convince us how much money we can make by getting 10 bonus breaks per year, which one must buy and can then be sold to others for much more. But if this was so easy to do, why don't Flexi Club do that selling at higher prices themselves? Obviously this scheme is not going to be nearly as profitable, if at all, for the client as they try to picture it. When asking the 3rd representative if there is no other way to get out of Flexi Club, she said we'll have to go to court. So my advice is to stay clear of Flexi Club, unless you want to enjoy the benefits but are willing to become a captive, including your inheritors. Hopefully the law authorities in SA will force the ********** schemes of timeshare companies soon to come up with proper solutions.

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Replies (3)
Flexi Club
Flexi Club's reply28 Aug 2019, 13:15
Official
 Dear Mr Mouton  Thank you for bringing your concerns to our attention and for taking my call today.  We are delighted to advise that we have been able to assist you with your queries and we look forward to hearing from you soon.  We trust that the above will suffice  Kind Regards Faith 

HM
Hennie M's update28 Aug 2019, 14:02
Reviewer Update
Faith, the manager of Flexi Club Customer Care, did indeed contact me and explained to me a number of options which the Flexi Club representatives did not mention or had completely wrong. Faith promised to send me per email the things she told me, and I'll gladly publish it here soon as I get it.
HM
Hennie M's update28 Aug 2019, 15:13
Reviewer Update
This what I received from Faith:
As discussed please find information on the Scheme Rule Cancellation In order for members to qualify for Scheme Rule compliant cancellations effective every year the following needs to be done by end July in the year requesting cancellation. You will need to settle all fees by the end July in the year that you are requesting cancellation .Your bond will need to be settled by the end July in year that you are requesting cancellation .Send the Club a cancellation request by the end July in the year requested cancellationYour membership will remain open until the end December of that year for you to use all the points and savings available on the account .You may book into the following year but all bookings must be made by the end December of the year requesting cancellation .
Faith also ensured me that in my case, even though I'm a perpetuity member, I'm entitled to the elite member benefits.

Thanks Faith, this was excellent service. But unfortunately, all 3 the Flexi Club representatives gave me wrong and misleading information.