Flexi Club - Worst holiday scheme ever

This is possibly the company with some of the worst customer service ever and financial services that might need to be investigated for ********** practices. They randomly add reservation exchange fees that are not mentioned anywhere in their documentation or when you choose the option to change your reservation. You only find out about it when you try and book your next reservation when you suddenly have to pay an extra R 2650+. They can never provide you with a proper (if any) statement of your Levy Account Fees, their is constantly a "server error" on the website. They then go ahead and add a 9% interest rate on that amount every month, until you pay. Forget about trying to contact them in person via e-mail or phone. Never answers the phone. Never responds to e-mails. When you do get a response saying that they will call you back, they never do. This usually goes on for months. Never gets resolved until you give up and pay, so that you can book your next holiday. Website is absolutely terrible and information about holiday accomodation is usually, at best, very limited and mostly totally inaccurate. (I usually check on Booking.com to see what the units and resort looks like.) We recently had to cancel our booking immediately after we booked into the resort, since they placed my 70+ year old parents in an apartment with precarious internal stairs, no balustrade, no downstairs bedrooms or guest toilet. They have the Flexiclub membership, so there can be no confusion about the age of the members using the accomodation. The website specifically mentioned no internal stairs. Due to the fact that they never respond to e-mails or phone calls, you can also not contact them in advance to ensure that you do not get placed in such inappropriate accomodation. According to the management of the resort in question, this happens with Flexiclub all the time, despite keeping them updated with resort facilities every 6 months. We had to find and pay for last minute accomodation for 5 people, for a week starting over the Easter holidays, since Flexiclub yet again and as per usual now, provided such pathetic service. We are seriously considering cancelling our membership this year, but have found out that might also be an almost impossible task with a lot of potential financial pitfalls and schemery from Flexiclub. Stay away from this company.