AL
Andreas L

1 reviews | Active since Aug 2020

25 Aug 2020, 16:51

FLEXI CLUB / SELECT CLUB POOR POOR SERVICES

FLEXI CLUB / SELECT CLUB VERY POOR POOR CUSTOMER SERVICE, WE TRYING FOR MONTH TO SETTLE OUR TRANSFER FROM FLEXI CLUB TO SELECT CLUB (PENSIONERS OPTION). I HAVE BEEN TRYING TO CONTACT THE CLUB FOR MONTHS ,THE CUSTOMER CARE NUMBER *** AND *** ALWAYS STORIES , THIS DIVESH APPARENTLY MANAGER NEVER COMES BACK TO US WHEN YOU CALL HE IS NEVER AVAILABLE. THEY KEEPS ON SAYING WE MUST EMAIL THEM THIS EMAILS ***'; / '***' / *** /' From: Divesh Ramsuraj <*** / To: '***' Cc: '***'; THEY NEVER RESPOND BACK..... THIS LEVEL OFF SERVICE FROM THIS COMPANY IS UNACCEPTABLE THEY CAN RATHER CLOSE THEIR DOORS... BECAUSE OFF THEIR POOR SERVICE TO RECTIFY OUR ACCOUNTS OF OVER R10-000 ARE CAUSING US NOT TO BE ABLE TO PURCHASE A VEHICLE. I AM SURE WE WILL TAKE THIS FURTHER TO THE OMBUDSMAN / KLEIN SAKE HOF PULL YOUR SOCKS UP OR CLOSE YOUR DOORS MR LOMBARD ***

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Replies (3)
Flexi Club
Flexi Club's reply26 Aug 2020, 17:30
Official
Dear Mr Lombard Thank you for bringing your concerns to our attention . We are delighted to advise that we have made contact with you and that we are assisting to resolve your query . We would also like to apologize for any inconvenience caused .Kind RegardsFaith  Customer Care Team
AL
Andreas L's update26 Aug 2020, 18:50
Reviewer Update
Hi Faith Thank you for your prompt and quick reply to my inquiry. Your company needs more employees like yourself on customer service that can resolve situations that's getting out off hand. If there is any-one out there struggling with there Flexi Club accounts. Don't hesitate to contact Faith at First Group-sa Appreciated.
Flexi Club
Flexi Club's reply02 Sept 2020, 07:49
Official
Dear Mr Lombard
Thank you for your response and kind words. 
It was a pleasure to assist. 
Kind Regards
Faith 
Customer Care Team