JC
Judith C

1 reviews | Active since Jul 2020

22 Jul 2020, 10:06

Flexi Club run an ************, exploitative business.

My sister, Natalie Jean Shackleton has been trying to get help with cancelling our 30 year Flexi-Club membership for months now. She has been sent from pillar to post, told that someone would get back to her, with NO satisfactory assistance whatsoever. We are in the middle of a pandemic; our economy is in ruins, people are struggling to make ends meet, yet we cannot get any assistance from Flexi Club in cancelling this timeshare membership, that we hardly use anyway, as we can never get a booking of our choice. All we want to do is to give it back, despite the fact that it is actually worth a fortune on paper. We are tired of being ****med by them, tired of being locked into contracts that we cannot get out of, simply because their strategy is to ignore us when we ask for help! They have a long history of unfair practice, that has been well documented in the media over the years, yet somehow they still manage to get away with it! Appalling, exploitative business practice. #hadenough

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Replies (2)
Flexi Club
Flexi Club's reply29 Jul 2020, 09:50
Official
Dear Judith and Natalie

Thank you for your query. I am happy to advise that Natalie has been assisted to her satisfaction. 

Remain safe and best wishes
Reshma 
Customer Care Team
JC
Judith C's update29 Jul 2020, 09:57
Reviewer Update
Dear Reshma
Many thanks for resolving our situation so promptly and professionally; this is the kind of service we have been pleading for from Flexi-Club and I am very grateful that we managed to make contact with you.