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Aletta S

1 reviews | Active since Sept 2020

09 Oct 2020, 06:34

FLEXI CLUB - read the reviews and think twice before subscribing.

Wow = as I woke up this morning I thought I would check the internet for reviews on Flexi Holiday club as I have a lot of trouble with them. The majority of unpleasant reviews did not surprise me! This company is unable to and does NOT respond by email to any kind of problem, seems as though they are only trained to do phone calls no matter whether you, the client requests a written response or not or whether you the client has trouble with your phone or whether you, the client, has a slight hearing problem. COVID 19 has caused financial havoc in the lives of thousands of people, but be sure, Flexi club, who sends out 'wecare' sms's, is not available for any 'caring'. To cancel your membership is also a problematic matter. A pity to have customer service like this as the majority of holiday venues are lovely.

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Replies (5)
Flexi Club
Flexi Club's reply16 Oct 2020, 07:35
Official
Dear Alletta
Thank you for bringing your concerns to our attention. 
We are happy to have advise that we have been in contact with you to assist with your query  
Kind Regards
Faith 
Customer Care Team
AS
Aletta S's update19 Oct 2020, 15:37
Reviewer Update
Faith Joyce from First Group contacts me on Fri 9 Oct. None of my issues were discussed - hopefully she read all the emails sent to Flexi Club - but she indicated that after meeting with the management committee that day, she would come back to me. It did not happen. On 13 Oct I sent her an email requesting some kind of feedback, none received - only a comment on Hello Peter on 16 Oct. Today, 19 Oct, is ten days since I heard from her.
Flexi Club
Flexi Club's reply22 Oct 2020, 08:40
Official
Dear Mrs Solomons
Thank you for your responds .
We apologize for the delay in responding to you and would like to confirm that we have assisted you with your request .
We trust that you are happy with the solution and look forward to hearing from you again soon . 
Kind Regards
Faith 
Customer Care Team
AS
Aletta S's update27 Oct 2020, 10:23
Reviewer Update
Thanks to the opportunity Hellopeter.com offers to the public to write reviews as a consumer, my issues with Flexi Club have been noted and solved by First Group's fire fighter Faith.
Flexi Club
Flexi Club's reply28 Oct 2020, 07:45
Official
Dear Mrs Solomons
Thank you for your response and your kind words. 
We are delighted to have been able to assist you with your concerns. 
Kind Regards. 
Faith 
Customer Care Team