Flexi Club Prohibits cancellation and Bad consumer service delivery

In March 2017 I gave flexi club a call to cancel their service after a series of unresolved issues i had with my account and I received bad service from a number of agents who had no idea what was happening with the profile and always gave promise to call back once they are done, after that debit orders from Flexi Club stopped but the statements kept on coming through via email so since this was not affecting me at all I ignored them. In June this year I received a call saying my account is in arrears, the agent did provide any standard customer verification details only that if i desire to cancel theres a 2000 rand cancellation fee I should pay so being coscious i requested an email and told the lady that i will get legal representatives involved but the email from her side never came and no money from my accounts was debited so i assumed i was probably a victim for a **** or something so recently i ran a Clearscore report on my account and im surprised to see that the is an accounts record for CLUB LEISURE DEVELOPMENT (PTY) LTD (Flexi Club) (Account # CLDDEV 833143)with records stating successful payments on my profile, is this even allowed? i tried calling their offices to sort this out but we are back at the point where they state that their contracts cant be cancelled, very contradictory to the statement of the 2000 rand cancellation fee. This is a forced commitment and has been declared "prohibited conduct" under the Consumer Protection Act. Im now looking for assistance to get details to their ombudsman to address this issue