Flexi Club is useless.

Being business owners, my wife and I try and plan our short getaways months in advance. That way we can control business logistics and try and make sure that all goes smoothly when we aren't there. We booked a holiday in September last year already. Then corona hit. We realised it was going to long. So we started making attempts to get more info and even cancel the trip, as all who would be going have underlying conditions. (Diabetes, asthma etc) The holiday is on the 11th September and I have been trying to cancel since May. And still no joy. Faith Joyce and all the other members I have spoken to have promised to resolve the issue and nothing has happened. Why do you treat loyal paying customers like this? Covid was no ones fault, but surely you could have made an attempt to resolve this matter already and not leave it to me posting on HelloPeter.