SK
Stephen K

1 reviews | Active since May 2019

17 Apr 2025, 14:37

FLexi Club False Promotions and missing points.

Flexi Club had a promotion that on 26\27 MArch, if you book a holiday between 1 May and 31 August you get 100% points back. NOWHERE in the T&C's was it mentioned that it is only limited to certain resorts. They only listed "Popular Resort" and nothing about Limited to these resorts. Now they don't want to do good on there promise and return my points. I was a good paying member all these years with one of my memberships since late 1990's, only lately we are forgotton and each day want us to buy new memberships and spend more money on worthless points. Beware of them, bad client service and your points is worth nothing, cannot even give them away!!

0
Replies (4)
Flexi Club
Flexi Club's reply19 Apr 2025, 12:25
Official
 Hi, Stephen 👋. We’re truly sorry to hear about your experience with Flexi Holiday Club. It's important to us that you're satisfied. I'm Thobani Arends, the Brand Manager, and I'm here to assist. 😀You can reach me on WhatsApp at ***, and we'll address your query personally. 
SK
Stephen K's update19 Apr 2025, 16:32
Reviewer Update
No number is visible so cannot contact you.
Flexi Club
Flexi Club's reply22 Apr 2025, 11:15
Official
Kindly reach us on WhatsApp at *** 
Flexi Club
Flexi Club's reply05 May 2025, 13:02
Official
Hi, Stephen🤝. Your query has been resolved successfully, and we have upheld our commitment to excellence. We're honoured to have you among our 100,000 satisfied members