Flexi Club does not care :)

Flexi Club phones me back after emailing them that I needed to cancel my membership immediately as we cannot afford to pay next years subs +R10,000. It was quite promising when the caller praised us for being with them for so long, 15 years. When I explained that we needed to cancel as I have final stage cancer and can no longer afford them, he said they can do nothing for me because I can only cancel between Jan and Jul. Then he suggested I lower my points so that I rather pay R7000 :( Did he not understand me!! He wants me to pay almost the same for much less points, is that the only solution FlexiClub has to my problem. I said then the only choice I have is to dispute my debit order and then things will get ugly. He says it is not his problem I must speak to another department. Flexi Club we can help!!