Flexi Club debit order on account that was never agreed to.

We were contacted by an agent claiming to be able to resolve our Flexi Club issues on 4 Feb 2023 inviting us for a complimentary breakfast at 9am on Sunday 5 Feb 2023 at La Montagne resort

Just as back ground we have been billed with additional points we never agreed to and have not been able to resolve this issue for 2 years.

Arriving at the office at 8:55 we were informed that the agent was late, since her taxi was late and would only be there at 9:30. On a request it the other agent could not help us since we have an appointment at 10am. The reply was that she has been assigned to you profile I can’t help you.

Now my question is how can this be house inside a Flexi Club resort, inside a Flexi Club time share office. Then how do you resolve your issues? Since you can now only use the website and when you want to speak to an agent you have to pay for a consultation????

Eventually she shows. Just for us to find that there was something else she was trying to sell us and that she had no relationship with Flexi club and could not help us.