Flexi Club ******

No response to NUMEROUS emails. When I cancelled my membership December 2017, they took all my left over points for 2017 for which I fully paid the 2017 user charges but did not use the points. But that is not my big problem. My problem is that they took my Holiday Savings which was ADDITIONAL monies that I paid on top of the normal user changes to cover for future holidays. I sent them proof of all my payments (my user charge payment as well as the additional monies) and just hoping for a refund on the additional monies that I paid, but since then waiting and they are earning interest now on my monies. Such behaviour is more commonly known as *****ing as they have no right to just take my money. If it was part of my 2017 user fees I would not have mind, but this was additional money.