flexi club cancellaion

Hi

I have written multiple complaints regarding flexi club , they never answer when you call and have messed my profile on ITC, my name is Happy Baloyi member 964741 and have a cencellation letter below from flexi club and she confirmed that it is cancelled yet i find my prof on ITC

[Sent: Tuesday, September 11, 2018 1:09 PM To: Baloyi, Happy Subject: DISCRETIONARY CANCELLATION

Reference 964741 Dear Mrs H Baloyi

DISCRETIONARY CANCELLATION Kindly be advised that we do acknowledge receipt of your mail and the contents of which are noted . It is with great sadness that we have received your request to exit the Club . Please be advised that your file has been prepared for cancellation. Kindly note it has been sent through to management for signature. As soon as your file is returned we will revert back to you. Should you decide at a later stage feel that you would like to withdraw your cancellation or reinstate your membership, please contact our Customer Care Department on telephone number ********** , fax number ********** , or e-mail address ********** who will gladly assist with simple options. We trust that the above will suffice , Kind Regards

Kind regards, Benita James | Customer Support Consultant | Club Leisure Management (Pty) Ltd Office: +27 (0)31 ********** (Ext 3504) | Email: ********** 1 Crompton Street, Pinetown, 3610 - P.O.Box 1583, Pinetown, 3600 This email and all contents are subject to the following disclaimer: http://www.clubleisure.co.za/disclaimer.html

]

however i have been blacklisted by club leisure development and flexi holiday club, how to you hand over a cancelled account