FLEXI CLUB BREACH OF CUSTOMER RIGHTS !!!!!

Flexi Club does not honor its long-term members. My husband and I have been members for more than 15 years and always paid our membership fees on time.

Over the years we have wanted to cancel our membership several times because we never did use it as much, our kids all moved overseas. Flexi always convinced us to stay, and like fools we always relented.

We have retired now, and the fees has become a bit of a burden, however we are paying the fees over 9 months as per arrangement and we haven't missed a payment, however they keep calling to threaten that our account is suspended (it is by the way despite honoring the payments) We cannot log into the Flexi sight, we can't make any bookings, we can't see our old bookings that was made last year. It is total *********...PAY THE FULL AMOUNT OR ELSE.

One of the customer care guys called Ryan told me as pensioners that have been members of Flexi Club for more than 5 years, we are privy to become members of the club for pensioners that Flexi offers, this way all outstanding fees will be s****ped and we will pay a once off membership fee annually at a minimum amount, promised me that someone from the club will call and send me the details. The only call I got was from Owen in the cancellations department who now tells me, we are not in GOOD STANDING BECAUSE WE ARE PAYING BY DEBIT AND OUR ACCOUNT IS IN ARREARS. Therefore, we cannot move to the pensioners club until such time that we are fully paid up. I say this is total *********...you cannot cancel, you cannot move the a cheaper option the only option you have is pay the full club membership fee for the coming year ,then cancel and lose all your points, unfortunately if you do not find the time or bookings (which most likely will happen) by 31st December you also lose all the money you paid to Flexi.

HOW CAN THIS EVEN BE LEGAL I ASK?????? BY THE WAY MY GOOD NAME HAS BEEN RUINED AT MY BANK I USE, AND WE ARE NOT EVEN IN ARREARS SO TO SPEAK.WE HAVE PAID EVERY MONTH AS REQUIRED.