Flexi Club? Actually not to shabby... any more

I don’t know who’s at fault here. Whether Members have been misinformed/ ill-informed or whether Members misunderstand/ don’t fully understand what they are buying but having been a member of Flexi Club for many years (since 2008 I think), I find that I’m currently reasonably happy.

I must admit that most of the negative image of the early years has been shed. In the former years it was actually a pain dealing with your Customer Service Agents because everything was Black or White. No advice given or alternatives offered. I do still come across the odd Agent who hasn’t seen the light of servicing us, the Clients, to the best of their ability instead of behaving like they’re doing us favours. Most recently I felt this way while dealing with your International Holiday Planners.

Since crossing paths with Reshma Naidoo, she has taken Customer/ Client Service/ Care to a new level. She has gone the extra mile on several occasions to assist with our Holiday Requirements as well as offering us invaluable advice. I know that all the Agents can’t be the same but Reshma is the standard by which they should all be measured.

I have enjoyed Flexi Club accommodation in many resorts across South Africa. Some resorts several to many times. We’ve been to Mauritius a few years ago and, earlier this year, to Nice, France as well. I use Flexi Club accommodation at least 3-4 times a year and I can’t ever recall being disappointed in any of the accommodation. Resorts are usually very well maintained and modern with good facilities.

I find that having ample points and holiday savings as well as booking well in advance is key to securing the accommodation I want. For example, for 2020, I have booked a midweek at Kwa-Maritane Game Lodge (NW) in March, a week at Salt Rock Palms (KZN) in June and a weekend at Beacon Island (WC) in August. Also, understanding when to use my bonus breaks as opposed to my points and savings. I also have learned 1 or 2 other tricks over the years. Please feel free to email me at *** if you feel I can offer you some advice.