Flexi Club - a **** or not? You decide

If I could I would not even give them the one star, but you have to click on a star to write a review. Oh why did I not looked at HELLO PETER before I ask Chris Weyer to take up the points from his partner Marietjie Pelser. He received the invoice of the amount that she was behind on her Levies. She passed away last year, 1 July 2020. He was the sole beneficiary of her Estate. After statement was sent and the account to pay in the outstanding amount PLUS the transfer fees to transfer points in his name I sent about 15 e-mails to try and get the documentation that this transaction did take place and the proof of ownership of the points. After numerous calls I got hold of Jeffery Singh of FIRST RAND, he is trying to get Distribution Group TR - Transfers to get back to us, because they do not have a number where you can phone and talk to them. You can only contact them via e-mail. The amount of R27 881.39 was paid on the 29th of April and the transfer fees of R1 715.00. The money that was paid is short paid on the account and the transfer fees is also loaded on the account???? I only read now that most of the people being owners of points feel that Flexi Club is a *******... Now we experience the same treatment from them. Do they hope that Mr Weyer passes away before he can make use of the points - because I mentioned that he has cancer and wants to use the points to make a booking so that our kids can come and visit us from Germany in December or if open we can go to Germany and visit them and make use of the points available? By the time they come back all will be fully booked??? I think it is extremely reprehensible - the way you are treated by FLEXI CLUB and FIRST RAND... I think we need to take legal action against them for them to respond to numerous e-mails that was sent. NO RESPONSE ONLY READ REPORTS FROM FIRST RAND...