1 reviews | Active since Mar 2018
Flexi Club a Great Dissapointment
I am a member of Flexi Club for over 10 years. Each time I make a reservation I clearly specify my requests and I am told that my requests has been noted. I have checked my reservation for the 30/ 03/ 2018 to the 02/ 04 / 2018 at Qwantani in the Free State, and once again my request has not been noted. I requested whilst making the reservation that I wanted a chalet that faces the dam and I was told the chalet is facing the dam . I have called Qwantani and I was told that the chalet I have IS NOT facing the dam! Each place I have been to thus far has not been as per my requests and the Opposite to my requests! It is very frustrating ! I have called Flexi Club on numerous occasions and no one really gives a damn.I feel that as a member who has spent a huge amount of money with Flexi Club the service levels received from the consultants is poor and very Dissapointing.
Dear RubinaMayet
We hereby confirm that our Customer Care team has been in contact with you today and informed you that the unit you had booked on the Club website via our self service login in does not have a view of the dam . We do not have any available units for the week you are travelling.
We do understand that you would have a preferred a unit along the dam however wish that you will still continue to enjoy the beautiful resort. For future reference if you would like a specific unit, please contact our Customer Care team and they can book your unit or advise accordingly.
You may also contact the Club closer to the occupation period and enquire if there are any cancellations.
Thank you for your continued and loyal service and we wish you and your family many memorable holidays with the Club.
Kind Regards
Flexi Holiday Club
Dear RubinaMayet
We hereby confirm that our Customer Care team has been in contact with you today and informed you that the unit you had booked on the Club website via our self service login in does not have a view of the dam . We do not have any available units for the week you are travelling.
We do understand that you would have a preferred a unit along the dam however wish that you will still continue to enjoy the beautiful resort. For future reference if you would like a specific unit, please contact our Customer Care team and they can book your unit or advise accordingly.
You may also contact the Club closer to the occupation period and enquire if there are any cancellations.
Thank you for your continued and loyal service and we wish you and your family many memorable holidays with the Club.
Kind Regards
Flexi Holiday Club
Dear RubinaMayet
We hereby confirm that our Customer Care team has been in contact with you today and informed you that the unit you had booked on the Club website via our self service login in does not have a view of the dam . We do not have any available units for the week you are travelling.
We do understand that you would have a preferred a unit along the dam however wish that you will still continue to enjoy the beautiful resort. For future reference if you would like a specific unit, please contact our Customer Care team and they can book your unit or advise accordingly.
You may also contact the Club closer to the occupation period and enquire if there are any cancellations.
Thank you for your continued and loyal service and we wish you and your family many memorable holidays with the Club.
Kind Regards
Flexi Holiday Club
Dear RubinaMayet
We hereby confirm that our Customer Care team has been in contact with you today and informed you that the unit you had booked on the Club website via our self service login in does not have a view of the dam . We do not have any available units for the week you are travelling.
We do understand that you would have a preferred a unit along the dam however wish that you will still continue to enjoy the beautiful resort. For future reference if you would like a specific unit, please contact our Customer Care team and they can book your unit or advise accordingly.
You may also contact the Club closer to the occupation period and enquire if there are any cancellations.
Thank you for your continued and loyal service and we wish you and your family many memorable holidays with the Club.
Kind Regards
Flexi Holiday Club